Terms of Service - Jodie

Last Updated: 21 April 2026

Welcome to JODIE AI LIMITED (“we,” “us,” “our,” or the “Company”). We are a company registered in England and Wales with company number 16685106 and registered address at 45 Albemarle Street, Mayfair, London, W1S 4JL. We operate the https://heyjodie.com website and related platforms (collectively, the “Services”). These Terms of Service (the “Terms”) govern your use of our Services. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Key Definitions

“Services”: Includes our website, subdomains, mobile or web applications, related software, and any services, features, or content we make available.
“User” (“you” or “your”): Any individual or entity that visits, browses, registers for an account, or otherwise uses our Services.
“Content”: All information, text, images, videos, data, code, or other materials accessible through our Services, including User-Generated Content.

2. Acceptance of Terms

Agreement to Terms: By using our Services, you agree to these Terms and any applicable laws and regulations. If you do not agree, do not use our Services.
Eligibility: You must be at least 13 years of age or the age of majority in your jurisdiction, whichever is older, to use our Services. If you are using our Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3. Changes to These Terms

Right to Update: We may update or modify these Terms from time to time to reflect changes in our business practices, to comply with law, or for other reasons. The “Last Updated” date indicates when the Terms were last revised.
Notice & Acceptance: If we make material changes, we will provide notice (e.g., by posting on our website or via email). Your continued use of the Services after such updates signifies your acceptance of the revised Terms. If you do not agree, you should discontinue use immediately.

4. About Our Services

Platform Purpose: Jodie provides an AI-powered call-answering service for businesses. The Services allow Subscribers to route inbound telephone calls to an AI voice assistant that can answer calls, take messages, book appointments, route callers, and perform related tasks on the Subscriber’s behalf. We do not provide legal, financial, medical or other professional advice.
No Professional Advice: Any output of the Services (including AI-generated transcripts, summaries, messages or bookings) and any information provided by us is for general informational purposes only. You should consult qualified professionals for legal, financial or other specialised advice.
Disclaimer of Agency: We are not a law firm, financial institution, regulated telecoms provider or professional adviser. Your use of our Services does not create an agency, fiduciary or lawyer-client relationship with us.

5. User Accounts & Security

Account Creation: You may need to register for an account to access certain Services. You agree to provide accurate and up-to-date information during registration and to promptly update any changes.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorised use, notify us immediately at team [at] heyjodie.com.
Termination/Suspension: We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms or applicable laws, or if your use of the Services may create liability for us or other users.

6. Acceptable Use

Compliance with Laws: You agree to use the Services in compliance with all applicable UK laws, regulations, and industry standards, including but not limited to the Consumer Rights Act 2015, the Electronic Commerce Regulations, and relevant consumer protection legislation.
Prohibited Conduct: You must not:
- Interfere with or disrupt our Services, servers, or networks.
- Transmit viruses, malware, or any other malicious code.
- Use data mining, robots, or similar data gathering or extraction tools without our prior written consent.
- Impersonate another person or misrepresent your affiliation with any entity.
- Use the Services to harass, bully, defame, or discriminate against others.
- Upload or share any content that infringes intellectual property rights, violates privacy rights, or is otherwise unlawful.
Monitoring: We may monitor your use of the Services for security, operational, or compliance reasons, subject to our Privacy Policy and applicable law.

7. User-Generated Content

Definition: “User-Generated Content” (UGC) includes any information, text, files, images, videos, or other materials that users upload or submit to the Services.
Ownership: You retain all ownership rights in and to your UGC. However, by uploading or submitting UGC, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, display, and prepare derivative works from your UGC to operate or improve the Services.
User Responsibilities:
- You represent and warrant that you have the necessary rights to submit UGC and that it does not violate the rights of any third party.
- You acknowledge that we have the right (but no obligation) to monitor, edit, or remove any UGC if we believe it violates these Terms or applicable law.
Copyright Infringement (DMCA): If you believe your content has been used without permission, please contact us at team [at] heyjodie.com with relevant details for a takedown request.

8. Intellectual Property

Our IP: The Services, including all logos, trademarks, designs, text, graphics, software, and content (excluding UGC), are owned or licensed by us and are protected by intellectual property laws. You may not use our IP without our express written consent.
Feedback: If you send us any feedback or suggestions regarding our Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without compensation to you.

9. Third-Party Services & Links

External Links: Our Services may include links to third-party websites or services. We do not endorse or control those third parties and are not responsible for their content, terms, or privacy policies.
Third-Party Integration: Our Services may integrate or interact with third-party APIs or plugins (e.g., payment processors, analytics tools). Your use of these features may be subject to separate terms and conditions. We are not responsible for the quality or performance of third-party services.

10. Software Licences & Updates

Licence Grant: Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our software or applications included in the Services.
Restrictions: You shall not:
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our software, except where permitted by law.
- Rent, lease, lend, sell, redistribute, or sublicense the software or Services.
- Modify or create derivative works based on our software or Services.
Updates: We may provide updates or upgrades to our software. You agree to receive and install such updates as part of your use of the Services. Failure to update may affect the functionality of the Services.

11. Fees & Payments

Pricing: Certain features of our Services may require payment of fees. All fees are due in advance unless otherwise specified.
Payment Methods: You must provide valid payment information. By providing payment details, you authorise us to charge applicable fees to your designated payment method.
Refunds: Any refunds are granted at our sole discretion and in accordance with applicable UK consumer protection laws.
Late Payments: We reserve the right to suspend or terminate your access to paid features if payments are not made on time.

12. Consumer Rights & Warranties

Consumer Rights: If you are a consumer (as defined under the Consumer Rights Act 2015), nothing in these Terms affects your statutory rights. Some disclaimers or limitations in these Terms may not apply to you.
Service Performance: We will use reasonable skill and care in providing our Services. However, results may vary.
No Guarantee of Results: We do not guarantee any specific outcomes from using our Services, including (without limitation) the accuracy or completeness of AI-generated transcripts, summaries, messages or bookings, that any particular call will be answered or handled successfully, or any specific business, commercial or conversion outcome.

13. Disclaimer of Warranties

As-Is Basis: To the fullest extent permitted by law, our Services (including any software, content, and materials) are provided “as is” and “as available” without warranty of any kind.
No Additional Warranties: We specifically disclaim all implied warranties, including those of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted or error-free.
Business Decisions: All business, commercial, financial or operational decisions you make based on information obtained through the Services (including AI-generated transcripts, summaries, messages or bookings) are solely your responsibility. We disclaim any liability for losses or damages arising from your reliance on such information.

14. Limitation of Liability

Excluded Losses: To the maximum extent permitted by law, we shall not be liable (whether in contract, tort including negligence, under statute or otherwise) for any:
- loss of profits, revenue, business, anticipated savings, goodwill, reputation or opportunity;
- loss, corruption or unavailability of data (including call recordings, transcripts, messages or contact records);
- business interruption or loss of use of the Services;
- missed, unanswered, incorrectly handled, delayed or poor-quality calls, or any other consequence of a caller’s interaction with the AI assistant; or
- indirect, incidental, special, consequential, punitive or exemplary losses, even if we were advised of the possibility of such losses.
Aggregate Cap on Liability: Subject to paragraph 4, our total aggregate liability to you under or in connection with these Terms and your use of the Services (whether in contract, tort, under statute or otherwise) shall not exceed the greater of:
- the total fees actually paid by you to us for the Services in the twelve (12) months immediately preceding the first event giving rise to liability; or
- one hundred pounds sterling (£100).
Connected Events: A series of connected events, or repeated events of the same type, shall be treated as a single event for the purpose of the cap in paragraph 2.
What We Cannot Exclude: Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.
Your Responsibility: You acknowledge that you are responsible for configuring the Services appropriately for your business and jurisdiction (including call-recording settings, disclosure messages, retention and caller consent; see section 25), and that we are not liable for losses arising from your configuration of the Services or from your or your callers’ breach of applicable laws.

15. Indemnification

You agree to indemnify, defend, and hold harmless Jodie, its affiliates, and their respective officers, directors, employees, and agents from and against any losses, liabilities, claims, demands, damages, costs, or expenses (including reasonable legal fees) arising out of or relating to:

Your breach of these Terms;
Your use or misuse of the Services;
Your violation of any third-party rights, including intellectual property or privacy rights; or
Your violation of any applicable laws or regulations.

16. Governing Law & Dispute Resolution

Governing Law: These Terms, your use of the Services, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.
Exclusive Jurisdiction: You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or the Services. You waive any objection on the grounds of venue, forum non conveniens or similar grounds.
Informal Resolution First: Before commencing any proceedings, you agree to contact us at team [at] heyjodie.com and use reasonable efforts to resolve the matter informally for at least thirty (30) days.
Individual Claims Only: To the extent permitted by law, any claim you bring against us must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, representative or consolidated proceeding.
Limitation Period (Business Customers): Where you use the Services for business purposes, you agree that any claim you may have against us must be commenced within twelve (12) months of the event giving rise to the claim, failing which the claim is permanently barred. Nothing in this paragraph affects any statutory limitation period that applies where you are a consumer (as defined in the Consumer Rights Act 2015).

17. Termination

Termination by You: You may stop using our Services at any time. If you wish to delete your account, please contact us at team [at] heyjodie.com.
Termination by Us: We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or applicable law, or for any other reason in our sole discretion.
Survival: The following provisions (and any others that by their nature should survive) will remain in effect even after termination: Fees & Payments (including any amounts owing), Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law & Dispute Resolution, Call Handling, Recording & Caller Consent, and Miscellaneous.

18. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent such failure or delay is caused by events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of government, or other similar events.

19. Miscellaneous

Entire Agreement: These Terms, along with any other legal notices or policies referenced herein (including our Privacy Policy), constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, understandings, or communications.
No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
Severability: If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Assignment: We may assign or transfer these Terms, in whole or in part, at any time without notice. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent.
Contact Us: For questions, concerns, or feedback regarding these Terms or our Services, please reach out to team [at] heyjodie.com or the Contact page on our website.

20. Subscription Term & Renewal

Term Length: The Services are provided on a subscription basis (your “Subscription”), each for a period of thirty (30) days.
Start and Auto-Renewal: Your Subscription starts on the date you sign up and automatically renews every thirty (30) days unless you change or cancel in accordance with these Terms.
Scope of Obligations: With each renewal, your and our obligations restart for the new 30-day term. We do not owe obligations beyond the then-current term.

21. Plan Options

Unlimited Minutes Plan: Designed for typical small-to-medium calling volumes with unlimited minutes under fair use.
Enterprise Plan: Bespoke features, usage allocations, and pricing based on your requirements.

22. Unlimited Minutes: Fair Use

Fair Use Threshold: Under the Unlimited Minutes Plan you may use an unlimited number of minutes, subject to fair use of up to one thousand (1,000) Call Events per 30-day billing period.
Definition of Call Event: A “Call Event” is recorded whenever a call connects to your Jodie number and any voice session begins. To keep the calculation simple, we currently count every incoming Call Event the same way, regardless of duration, origin, content or outcome. This includes calls handled by a virtual agent, IVR or voicemail flow, and calls that are spam, wrong-number, silent, abandoned or otherwise unwanted. We may refine this methodology in future (for example, to exclude certain categories of call); any change will apply prospectively.
Protecting Service Quality: If usage exceeds the fair use threshold in a 30-day period, we may apply reasonable, temporary safeguards for the remainder of that 30-day period (for example, metering or rate-limiting) to maintain service reliability and prevent abuse.

23. Usage Visibility & Plan Reviews

Usage Monitoring: Your account provides usage metrics to help you track Call Events during each 30-day billing period. You are responsible for monitoring your usage.
When Fair Use Is Exceeded: If you materially or repeatedly exceed fair use, we may review your Subscription and give you notice to change your plan. This may include moving to an Enterprise Plan with appropriate allocations. Plan changes will ordinarily take effect from the next renewal unless you agree to an earlier change.

24. Pricing, Plan Changes & Notice

Changes to Plans and Pricing: We may update plan structures, inclusions, and pricing from time to time.
Notice: We will give you at least thirty (30) days’ notice before any price change or material change to your plan takes effect.
Enterprise Subscriptions: Where you subscribe on an Enterprise basis, your use is governed by these Terms and any additional terms agreed between you and us in a separate written agreement.

Our Role: When we process calls and caller personal data on your behalf, we act as a Data Processor and you are the Data Controller for that data. You are the party in the relationship with your callers.
Your Obligations as Controller: You are solely responsible for:
- determining which laws apply to your business, your callers and the jurisdictions in which you operate (for example, UK GDPR, PECR, US federal and state wiretap/consent laws, Canadian privacy laws, Australian and New Zealand privacy laws, and any industry-specific rules);
- identifying the lawful basis on which calls to your business may be answered by an AI assistant, recorded, transcribed and otherwise processed;
- obtaining any caller, employee or third-party consents required under applicable law (including two-party / all-party consent in jurisdictions that require it); and
- configuring the Services appropriately before going live, and keeping your configuration current as laws or your operations change.
Our Tooling: We provide configurable features (such as call-opening scripts, AI-disclosure and recording-notice language, recording on/off, transcription on/off and retention settings) and reasonable documentation to help you apply them. We do not provide legal advice on which settings are appropriate for your business or jurisdiction; you are responsible for choosing and maintaining them.
Caller Requests: If a caller contacts us directly about their personal data, we will forward the request to you and, where reasonably practicable, cooperate with your response. Primary responsibility to respond to caller privacy requests (access, deletion, correction and similar) rests with you.
Your Warranties: You warrant and represent that: (a) you have all rights, consents and authorisations required to route calls to the Services and have them answered, recorded, transcribed and otherwise processed by Jodie; (b) your use of the Services, and all recordings, transcripts and other outputs produced by it, complies with all applicable laws in every jurisdiction where your callers are located; and (c) your configuration of the Services (including disclosure messages and retention) is appropriate for your business and those jurisdictions.
Indemnity: In addition to section 15, you agree to indemnify, defend and hold harmless Jodie against any loss, claim, liability, fine, penalty, cost or expense (including reasonable legal fees) arising out of or in connection with: (a) your failure to obtain any required caller, employee or third-party consent; (b) your configuration (or misconfiguration) of the Services; or (c) any breach by you of applicable call-recording, wiretap, privacy, AI-disclosure, telemarketing or consumer-protection laws.
AI Limitations: The Services use artificial intelligence (including large language models and synthesised voice) to handle calls. AI output can be inaccurate, incomplete, mis-transcribed or otherwise unsuitable. You must not rely on AI-generated transcripts, summaries, messages or bookings without appropriate verification where the stakes warrant it.

By using our Services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree, you must not use our Services.